We understand that you may have questions about our inflatable rentals. Below we have compiled a list of 12 commonly asked questions to provide you with the information you need.
If you have any additional inquiries, please feel free to reach out to us directly by email or dm.
We proudly serve a wide range of locations in Oregon, including:
Multnomah County: Gresham, Portland, Troutdale, Fairview, Wood Village, Maywood Park, Dunthorpe, Orient
Clackamas County: Clackamas, Oregon City, Lake Oswego, Milwaukie, Happy Valley, Canby, Estacada, Eagle Creek, West Linn, Molalla, Gladstone, Sandy, Boring, Damascus, Mulino, Beavercreek, Oak Grove, Government Camp, Johnson City, Mount Hood Village, Barlow, Safford, Oatfield, Jennings Lodge
Washington County: Banks, Beaverton, Cornelius, Durham, Forest Grove, Gaston, Hillsboro King City, Lake Oswego, North Plains, Rivergrove, Sherwood, Tigard, Tualatin, Wilsonville
Additionally, we offer our services in Salem and Hood River.
For any inquiries about your specific location, please feel free to reach out to us. We look forward to bringing inflatable fun to your event!
Making a reservation with us is quick and easy! Simply submit a quote inquiry through our website by providing the necessary details about your event, such as the desired inflatable, event date, and set-up options. Our team will promptly review your inquiry and provide you with a comprehensive quote tailored to your specific needs. We strive to make the reservation process hassle-free, ensuring that your inflatable rental experience is seamless from start to finish.
On the day of your event, we will notify you when we are en route to deliver your inflatable. Upon arrival, our team will ensure a smooth process by having the property owner sign our Rental Agreement, settle the remaining balance, and provide a $50 cash cleaning deposit. We will then proceed to set up the inflatable, ensuring it is securely positioned. We kindly request that the designated setup location is free of any debris, and if applicable, any pet waste is cleared.
Please note that if you anticipate being more than 20 minutes late for the agreed delivery time, we may need to reschedule for later in the day, subject to availability, and an additional delivery fee may apply.
Absolutely not! At Joey's Party Rentals, the safety and enjoyment of all users are of utmost importance to us. While there is no specific age limit for utilizing our inflatables, we highly recommend that individuals of similar age and size engage in play together to maintain a balanced and safe experience. It's worth noting that we do have a weight limit in place, set at 800 pounds, which ensures optimal performance and longevity of our inflatables while prioritizing the safety and well-being of everyone involved.
At Joey’s Party Rentals, safety is paramount. We take extensive precautions to ensure a secure environment for our customers. Our dedicated team utilizes heavy-duty stakes, straps, and sandbags to properly secure all inflatables during setup. Additionally, we conduct thorough inspections to promptly identify and address any signs of wear and tear that could pose a safety risk.
You can rest assured that we prioritize the well-being of our customers by maintaining the highest safety standards.
Typically, we deliver the product in the morning and allow it to remain with you overnight, as long as it can be securely placed in a designated location such as a backyard or fenced area. We are committed to accommodating your specific rental needs to make your event a memorable one.
If adverse weather conditions arise on the day of your event, we will cancel the reservation and promptly return your deposit. Alternatively, if you prefer to reschedule, we will make every effort to accommodate your needs, subject to availability.
Absolutely! As part of our comprehensive service, we provide delivery, professional setup, and pickup of our inflatable products. Our team will ensure that everything is properly installed and ready for your event.
Yes! We take great pride in ensuring that our inflatables are clean, safe, and well-maintained. After each rental, our dedicated team conducts a thorough deep cleaning of the inflatables. Additionally, we carefully spray down the inflatables upon delivery. With our meticulous cleaning practices, you can trust that our inflatables are in top-notch condition, providing a hygienic and enjoyable experience for every customer.
Absolutely! Our inflatables are designed to accommodate users of all ages, including adults. However, we kindly ask everyone to adhere to the weight limit of 800 pounds for safety reasons. With proper care and consideration, both children and adults can have a fantastic time on our inflatables.
In addition to our rental fees, please note the following 3 important considerations.
We require a $50 cash cleaning deposit, which serves as a refundable deposit once the inflatable is returned in a clean and undamaged condition.
To ensure a smooth experience for all customers, we kindly request that you adhere to the agreed-upon schedule. If you anticipate being more than 20 minutes late from our estimated time of arrival (ETA), we may need to reschedule your drop-off and an additional delivery fee will apply.
Lastly, please be aware that customers are responsible for any damages incurred during the rental period and will be required to cover the associated repair costs. Your cooperation in adhering to these terms helps us maintain the highest standards of service and ensures an enjoyable inflatable rental experience.
We understand that plans can change, and we aim to accommodate your needs as best as possible. If you need to cancel your reservation, please note that your deposit is non-refundable, except in cases of inclement weather. However, we do offer the option to reschedule to a different date, subject to availability.
We kindly ask that you reach out to us as soon as possible to discuss any changes to your reservation. Our team will work diligently to find an alternative date that works for you. Your satisfaction is important to us, and we appreciate your understanding regarding our cancellation and rescheduling policies.
